SHIPPING INFO
We pack and ship from Monday to Friday excluding weekends and Public Holidays.
COVID-19 SHIPPING DELAYS
We apologise for any shipping delays you may be currently experiencing. Our shipping partner Australia Post is working hard to get your orders to you in a COVID Safe & timely manner.
Australia:
All Standard Shipping orders within Australia are currently experiencing a 1-5 day delay on the expected delivery date. Express shipping is currently running to schedule, and we recommend selecting this if you need a package within a specific timeframe.
All Australian Brands delivered in Australia will take approximately 1-5 days to be delivered.
International:
All other international orders placed with Standard Shipping are taking approximately 3-8 weeks to arrive.
When orders are dispatched you will be emailed a tracking number. This is the best way to receive updates on where your order is and is expected delivery time. If you have any questions at all about your delivery or if it has not been scanned for over 10 days, please feel free to get in contact and we would be happy to help.
When orders are dispatched you will be emailed a tracking number. This is the best way to receive updates on where your order is and is expected delivery time. If you have any questions at all about your delivery or if it has not been scanned for over 10 days, please feel free to get in contact and we would be happy to help.
SHIPPING RATES
Australia: Shipping in NSW will incur a flat fee of $12.00, shipping on orders over $200 in NSW is free. Shipping interstate will be calculated upon checkout.
Express Shipping within Australia will be calculated at checkout.
International: For international orders below $250 AUD the shipping fee will be $25 AUD. For orders over $250 AUD, we offer free shipping.
Express International Shipping will be calculated at checkout.
How can I track my order?
When orders have been dispatched, we will send out a confirmation email to let you know it’s on its way to you. This email will include a tracking link that you can use to follow your order’s journey!
Do you pack orders on Public Holidays & weekends?
We close every weekend and public holiday to give our amazing team a break!
How long will it take to receive my order during sale time?
Unfortunately, due to the sheer volume of orders we receive during sales we cannot guarantee when your order will be dispatched. We try our hardest to get all orders out as quickly as possible, and you will receive a confirmation email along with tracking when we do.
Will I have to pay duties & taxes?
Unfortunately, duties and taxes vary from country to country, payment of these (if applicable) are the responsibility of the customer.