REFUNDS ON AUSTRALIAN BRANDS
To be eligible for a refund on Australian Brands, your item must be received by Elles Boutique within 14 days from when you receive your item. We determine this date from the date received via your tracking.
Please note: We have a STRICT refund policy and refunds will NOT be issued after 14 days. We advise sending all returns via Express Post to avoid Australia Post Delays and missing out on a refund.
Your item must be unused and in the same condition that you received it, must be unworn, must be unwashed, must be unmarked, must be unaltered and must be undamaged. Must be returned with the original swing tags attached to the garment as well as the original packaging. Any garment returned that is stained in any way or has been dry cleaned or damaged will not be refunded.
Please note: Elles Boutique reserve the right to refuse to provide a refund, should the garment not meet our requirements stated in this policy.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and automatically applied to your credit card or original method of payment, within 10 business days.
Please note: Any costs for postage to send the garment back to Elles Boutique will be incurred at the customer’s expense. We advise to send with a tracking number to ensure the item is not lost.
We do not offer refunds on Sale Items, Promotional Items, Accessories such as earrings for hygiene purposes and intimates, or if Discount Codes are applied. Please see policy below for Sale Items/Promotions/Discount Codes.
We do not offer refunds if you have already purchased an item then re-purchased as a sale item.
We do not offer refunds after a second exchange.
REFUNDS ON INTERNATIONAL ITEMS
To be eligible for a refund on international items, your item must be received by Elles Boutique within 30 days from when you receive your item. We determine this date from the date received via your tracking.
Please note: We have a STRICT refund policy and refunds will NOT be issued for change of mind, nor if the item is not received in 30 days. We advise sending all returns via Express Post to avoid Delays and missing out on a refund should the garment meet the requirements.
Your item must be unused and in the same condition that you received it, must be unworn, must be unwashed, must be unmarked, must be unaltered and must be undamaged. Must be returned with the original swing tags attached to the garment as well as the original packaging. Any garment returned that is stained in any way or has been dry cleaned or damaged will not be refunded.
Please note: Elles Boutique reserve the right to refuse to provide a refund, should the garment not meet our requirements stated in this policy.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and automatically applied to your credit card or original method of payment, within 10-15 business days.
Please note: Any costs for postage to send the garment back to Elles Boutique will be incurred at the customer’s expense. We advise to send with a tracking number to ensure the item is not lost.
EXCHANGES/CREDIT NOTES
To be eligible for an exchange or credit note, your item must be received by Elles Boutique within 14 days from when you receive your item. We determine this date from the date received via your tracking.
Your item must be unused and in the same condition that you received it, must be unworn, must be unwashed, must be unmarked, must be unaltered and must be undamaged. Must be returned with the original swing tags attached to the garment as well as the original packaging. Any garment returned that is stained in any way or has been dry cleaned or damaged will not receive an exchange or credit note.
Please note: Elles Boutique reserve the right to refuse to provide an exchange or credit note should the garment not meet our requirements stated in this policy.
Once we have exchanged a full price item once, there is no eligibility for a refund.
For all second exchanges and Sale Items/Promotions/Discount Codes that are returned to be exchanged, a return post bag must be included in your return parcel at the customer’s expense. If a return post bag isn’t included, you will be invoiced for the cost of the return post bag. Once paid, we will process your exchange and post it back to you.
Credit notes are valid for six (6) months from the date of issue and cannot be extended.
LATE OR MISSING REFUNDS
If you have not received a refund yet, first check your bank account again.
Then contact your bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and have still not received your refund, please contact us at [email protected].